The view from the cupboard – Rob…
Thursday and it has as always been a busy week.
The new computerised stock control is in full flow , but it’s easier to let a computer generate an order than it is to trust it, so Helma has busily checked every single stock item front and back of shop that we have less than three items of , all to try and make sure no-one is disappointed at the weekend.
Highlight of my week has been the arrival of the first shoots of summer from the continent. We’re now managing to get some french organic roquette every week, along with organic blueberries and raspberries. Everyone was really dissapointed to discover the berries were in excellent condition and there was not waste to plunder..
We are also trying to go paperless and do everything through computer and smartphone, easier said than done, but some have been worried that the spread of paperwork from my office will soon swallow them alive.So something has to give.
We have also been looking at ways of handling your enquiries and orders better after a few hiccups with a couple of customers last week – we have started to trial a couple of apps to help us answer every enquiry instore as fully as we can , and also to make sure we always return every message we receive. I think using voxer and zendesk could help improve our service for customers . I hope they work – there must be more to life than blaming things on computers….